Refund policy
Shipping Damage & Replacement Policy-Innovated3dPrintz
Thank you so much for supporting Innovated3dPrintz! Because our items are custom-made, all sales are final, and we are unable to offer standard returns or monetary refunds.
However, we want you to love your order! If your package had a rough journey and arrived damaged, we will gladly craft and ship a brand-new replacement to you at absolutely no extra cost. You do not need to worry about shipping the broken product back to us.
How to Request a Replacement:
To help us get your replacement to you as quickly as possible, please follow these simple steps:
- Reach Out: Send an email to our support team at support@innovated3dprintz.com within 72 hours of your package being delivered.
- Include Details: Please provide your ORDER NUMBER and the NAME on the account
- Attach Photos: Include a few clear photos of the damaged item and the shipping box/packaging it arrived in. This helps us verify the damage and improve our packaging for the future.
Once we receive your email and verify the photos, we will fast-track your replacement item into production and send you a new tracking number right away.
Thank you for your understanding and for being a valued customer!
CONTACT US At:
Innovated3dPrintz
Email: support@innovated3dprintz.com
(Please allow 24-48 hours for a response, Monday–Friday)